SALES POLICIES

We work hard to provide exceptional customer service. Please check out our store policies below to understand exactly how we operate. Contact us if you have further questions and we’ll be happy to help. We look forward to seeing you.

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• We must be notified of faulty or unwanted goods  within 14 days for credit or replacement,

• Earings that have stud or hook piercing cannot be returned for reasons of hygeine.

• MySilver reserve the right to refund items not in stock.

• Any damaged item where the customer has attempted their own repair will not be refunded.

• MySilver sends all items through Royal Mail and cannot be held liable for any delayed action on behalf of any third party company.

• MySilver do not store or save any payment details

• All MySilver products are Nickel free and many include Rhodium or 14ct Gold Plate, we will not be held liable to any adverse allergic reaction to these